Exinda
Networks - Support Programs
Exinda Networks understand application performance is an essential component to your organizations' success. With this in mind, we offer three support programs available across the entire products family:
Exinda's support packages are critical to your total WAN optimization solution. Why?
- Application Visibility is an ongoing maintained effort. Exinda's application signature service must be kept up to date to ensure correct monitoring, classification and optimization of new applications.
- Our commitment to ongoing product development delivers significant feature upgrades throughout the year. With our support programs, you are assured of having the latest tools for optimizing your WAN and protecting your investment.
- Your WAN is dynamic and complex. Our solutions provide a complete WAN performance toolkit. Additional technical support provides peace of mind in ensuring that you can quickly and readily troubleshoot issues in an efficient and effective manner.
- As your business relies heavily on applications running across your WAN, it is important to measure the total cost of ownership when considering ongoing support solutions. Premium Support provides complete peace of mind by shortening product replacement timeframes, ensuring WAN performance is restored as quickly as possible.
Software Subscription:
Software Subscription (SS) provides access to all software updates, upgrades, enhancements, documentation and technical support of the core product platform for the duration of the SS contract.
- Access to all product updates and upgrades
- Priority Web Support
- Available in 1 year or discounted 3 year terms
Hardware Maintenance:
Hardware Maintenance (HM) offers next business day Advanced Hardware Replacement and Software Subscription. These offerings are essential services to ensure you receive the maximum benefit of your Exinda products.
- Access to all product updates and upgrades
- Priority Web Support
- Next business day Advanced Hardware Replacement
- Available in 1 year or discounted 3 year terms
Premium Support:
Premium Support (PS) offers direct technical support from Exinda engineers 24 hours per day, 365 days per year. This offering ensures business continuity with swift problem resolution.
- Access to all product updates and upgrades (SS)
- Advanced Hardware Replacement (HM)
- Priority Web Support
- Available in 1 year or discounted 3 year terms
- Worldwide 24 X 7 technical support from Exinda engineers
- Extraordinary customer service via quick, effective problem resolution