Exinda Networks
understand application performance is an essential component
to your organizations' success. With this in mind, we offer
three support programs available across the entire products
family:
Exinda's support packages are critical to your total WAN
optimization solution. Why?
- Application Visibility is an ongoing maintained effort.
Exinda's application signature service must be kept up to
date to ensure correct monitoring, classification and optimization
of new applications.
- Our commitment to ongoing product development delivers
significant feature upgrades throughout the year. With our
support programs, you are assured of having the latest tools
for optimizing your WAN and protecting your investment.
- Your WAN is dynamic and complex. Our solutions provide
a complete WAN performance toolkit. Additional technical
support provides peace of mind in ensuring that you can
quickly and readily troubleshoot issues in an efficient
and effective manner.
- As your business relies heavily on applications running
across your WAN, it is important to measure the total cost
of ownership when considering ongoing support solutions.
Premium Support provides complete peace of mind by shortening
product replacement timeframes, ensuring WAN performance
is restored as quickly as possible.
Software Subscription:
Software Subscription (SS) provides access to all software
updates, upgrades, enhancements, documentation and technical
support of the core product platform for the duration of the
SS contract.
- Access to all product updates and upgrades
- Priority Web Support
- Available in 1 year or discounted 3 year terms
Hardware Maintenance:
Hardware Maintenance (HM) offers next business day Advanced
Hardware Replacement and Software Subscription. These offerings
are essential services to ensure you receive the maximum benefit
of your Exinda products.
- Access to all product updates and upgrades
- Priority Web Support
- Next business day Advanced Hardware Replacement
- Available in 1 year or discounted 3 year terms
Premium Support:
Premium Support (PS) offers direct technical support from
Exinda engineers 24 hours per day, 365 days per year. This offering
ensures business continuity with swift problem resolution.
- Access to all product updates and upgrades (SS)
- Advanced Hardware Replacement (HM)
- Priority Web Support
- Available in 1 year or discounted 3 year terms
- Worldwide 24 X 7 technical support from Exinda engineers
- Extraordinary customer service via quick, effective
problem resolution
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Exinda
Networks - Support Programs